FAQ

Why sometimes the oil is cloudy, and others are more translucent?

The oil at ‘Las  Valdesas’ is not filtered. At ‘Las Valdesas’ we prefer not to filter the oil because some aromas and flavors might be lost in the process. This is why you see it cloudy, because  suspended matter which gives the oil its cloudy appearance.

At the cellars, these deposits will settle down at the bottom naturally over the months. So if you have bought the oil just after the campaign, the oil is freshly ground and will be cloudy; if you acquire it later is more transparent because much of these natural elements decanted.

Because olive oil is a fruit juice, at ‘Las Valdesas’ we recommend you always consume our oil the soonest possible, as it retains all its nutritional and culinary qualities intact. But some customers do not like the oil too fresh. For these customers we recommend purchasing the oil in May, when almost decanted, or if you already have purchased, store it for a few months, as it will also settle in its containers.

At the bottom of the containers are settlements, is the oil damaged?

Not at all! These settlements are natural vegetables leftovers that have decanted naturally in its container. The actual reason being that the olive oil is unfiltered.

I fill out all fields required to make the purchase using my credit card and an error message appears.

The online store of Las Valdesas has a method of payment by credit card called "virtual" method which adds another step in the security of payment in electronic commerce, preventing the customer from giving the real number of his/her credit card.

To do this the client must create a virtual card on the website of your bank and charge it with the exact amount of the purchase to make.

Thus, the number of the credit card and customer remain  anonymous, ensuring at the same time that the credit card is charged the right amount allocated to the virtual card.

You can see more information at the web sites and Cajamar and BBVA banks.